Experience
Professional experience
Roles that shaped how I think about technology, operations and working across technical and business environments.
Technology Officer
RYCO (Regional Youth Cooperation Office)
September 2023 – January 2026
- Designed and built an AI-powered IT support agent using Microsoft Copilot Studio and Power Automate, automating conversational ticket intake, categorization, routing and confirmation for RYCO's helpdesk.
- Prototyped a separate AI chatbot for job listings across all six Western Balkan countries, initially on Microsoft Copilot, then evaluating and adopting the Grok LLM.
- Maintain RYCO's software and hardware systems, providing technical support and ensuring efficient operations.
- Conduct market research for IT solutions and supported the migration to Microsoft 365.
AI AutomationChatbot DevelopmentIT SupportMicrosoft 365
Junior IT Consultant
FAB Construction
October 2021 – September 2023
- Deployed an Enterprise Resource Planning (ERP) system and Inventory Management System (IMS), increasing the working environment's efficiency.
- Led strategic IT roadmap and fostered cross-departmental collaboration to streamline workflows and enhance operational efficiency.
- Ensured business continuity with robust disaster recovery plans.
ERP SystemsInventory ManagementIT StrategyDisaster Recovery
Assistant Manager
White Dream Hotel
February 2021 – June 2023
- Managed daily hotel operations and staff coordination.
- Supervised guest services and operational workflows.
- Coordinated reservations, customer relations, and administrative processes.
- Assisted with technology and IT-related improvements.
OperationsTechnology SupportCustomer ServiceManagement
Entry-Level Front-End Developer
AKSHI
June 2021 – October 2021
- Developed and maintained responsive, user-centric interfaces for government web applications using HTML5, CSS, and JavaScript.
Front-End DevelopmentHTML5CSSJavaScript