Experience
Professional experience
Four years building and running technology inside real organizations. Both flagship systems on this site came directly out of the first two roles below.
Technology Officer
RYCO (Regional Youth Cooperation Office)
September 2023 – January 2026
- Designed and built an AI-powered IT support agent using Microsoft Copilot Studio and Power Automate, automating conversational ticket intake, categorization, routing and confirmation for RYCO's helpdesk.
- Maintained RYCO's software and hardware systems across the organization, providing technical support and keeping day-to-day operations running.
- Evaluated IT solutions against organizational requirements and supported the migration to Microsoft 365.
AI AutomationChatbot DevelopmentIT SupportMicrosoft 365
Junior IT Consultant
FAB Construction
October 2021 – September 2023
- Deployed an Enterprise Resource Planning (ERP) system and Inventory Management System (IMS), increasing the working environment's efficiency.
- Led strategic IT roadmap and fostered cross-departmental collaboration to streamline workflows and enhance operational efficiency.
- Ensured business continuity with robust disaster recovery plans.
ERP SystemsInventory ManagementIT StrategyDisaster Recovery
Assistant Manager
White Dream Hotel
February 2021 – June 2023
- Managed daily hotel operations and staff coordination.
- Supervised guest services and operational workflows.
- Coordinated reservations, customer relations, and administrative processes.
- Assisted with technology and IT-related improvements.
OperationsTechnology SupportCustomer ServiceManagement
Entry-Level Front-End Developer
AKSHI
June 2021 – October 2021
- Developed and maintained responsive, user-centric interfaces for government web applications using HTML5, CSS, and JavaScript.
Front-End DevelopmentHTML5CSSJavaScript
Contact
Let's talk.
Hiring for AI, data or platform engineering — or building something technically difficult? Tell me what you are working on.
- AI & data engineering
- Forward-deployed / customer-facing engineering
- Distributed systems
- Applied AI & automation
- Data platforms